EziTrack FAQ

Frequently Asked Questions About EziTrack

GENERAL INFORMATION

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No contracts here! EziTrack keeps it simple and contract-free.

Are there any contracts involved?

No contracts here! EziTrack keeps it simple and contract-free.

What is the monthly cost?
No monthly fees with EziTrack!
Are there any annual fees?
Yes, we charge a yearly license fee for each device to use our tracking software, mobile app, and daily report system. The first year is on us!
Is there an initial setup cost involved?
Just a one-time payment for the EziTrack device. No hidden monthly fees like the other guys.
Does my EziTrack device come with a warranty?
Yes, your device has a 12-month warranty, and batteries are covered for 6 months.
How do I reset my login password?

Simply reset it on your PC using the EziMap Web Application Software or give us a call at 0861 995 057 for assistance.

Can the tracking device be fitted to any make or model of vehicle?
Absolutely, it can!
What happens when I sell my vehicle?
Just transfer your EziTrack device to your new vehicle and keep on tracking!
How often should I replace my device?
Only replace it if it’s damaged or broken, or if you want to upgrade.

INSTALLATION AND SETUP

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Can I Install the GPS Tracking Software Myself?
Yes! EziTrack is designed with you in mind. Our GPS tracking devices and software are incredibly user-friendly and easy to install yourself. With our clear setup guide and intuitive interface, you’ll have everything up and running in no time.
Who can install the device?
You can install it yourself with our user manual, or any qualified auto electrician can do it for you. Just make sure they’re approved by your vehicle manufacturer if it’s still under warranty.
How do I log in to my tracker?
Once you’ve registered your device with EziTrack, we’ll email you your login details.
How do I track with EziTrack?

Simply log in with your username and password on the EziMap Web Application Software or via the GPS Server Mobile App.

Where can I get the GPS Server mobile app?

Download it for free from the Google Play Store or iOS App Store.

How does the unit connect to my vehicle?
It connects to the vehicle’s wiring system.
EziTrack Device Registration Steps
  • Unpack your device(keep packaging for warranty).
  • Register and activate your device on https://ezitrack.co.za/.
  • (Activation Hours: Mon – Fri 8h00 to 16h00, excluding Saturdays/Sundays and public holidays).
  • Fit and install your tracker.
  • Log in at ezimap.co.za or via the GPS Server Mobile App.
  • Start live tracking 24/7!

INSTALLATION INSTRUCTIONS

Follow these guidelines for safe and effective installation of your EziTrack device:
  • Install in an open sky area, avoiding metal surfaces.
  • Turn off the vehicle ignition before connecting the wires.
  • Securely fasten all connections with insulation.
  • Place the device discreetly to avoid visibility.

GPS AND TRACKING

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What is GPS?
GPS, or Global Positioning System, is a satellite-based navigation system that provides accurate location data anywhere on Earth. It consists of a network of satellites that transmit signals to GPS receivers, which use this information to determine their precise location, speed, and time. The accuracy of GPS can be affected by various factors such as atmospheric conditions, signal blockages, and the quality of the GPS receiver.
What is GPS tracking?
GPS tracking involves a tracking device and software. Data from the device transmits to servers, allowing location retrieval worldwide.
How does a GPS tracking system work?
A GPS tracking system consists of two main components: the tracking device and the software. The tracking device uses GPS data to obtain information about the location, speed, direction, and time. This data is made available via satellite from the Global Positioning System (GPS) to the GPS receiver installed in the device. The device then transmits this data to a central computer (server) connected to a private GSM network or the Internet. The software reads and displays this information, allowing you to locate and track the device no matter where it is on Earth.
How often does the tracking software update vehicle location?
The system updates in real-time every 25 seconds.
What is the accuracy of the GPS in EziTrack devices?
Typically accurate within 5 meters, subject to atmospheric conditions and other factors.
Will my EziTrack device work anywhere?
Yes, as long as there’s a GSM 2G cellular signal.

FEATURES AND FUNCTIONALITY

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What is Geofence?
Geofence is a virtual boundary around a location. Get alerts when your device enters or exits this area.
Can I set up Geofencing zones?
Yes, you can set up Geofences on your profile. Need help? Contact us!
Can I hide the device from drivers?
Our devices are small and can be installed discreetly without driver assistance.
Can anyone track my EziTrack device?
No, only you can track it once registered. Share your login details as needed.
Is the EziTrack device water-resistant?
Yes, all our devices are IP54-rated, offering good protection against particles and decent water resistance.
How long will data be stored on the EziTrack Tracking Software?
Data is stored for 90 days. For longer retention, save your daily reports on your PC.

TROUBLESHOOTING

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Why Is my tracker not working or moving?
Check your power connection and wires. If issues persist, call us at 0861 995 057 for assistance.
What happens when my device loses GSM signal?
Your device keeps recording activities and will upload data to our server once the GSM signal is back.
How good is your coverage?
Coverage is as good as the GSM network. If you lose signal, data will upload once it’s restored.
Can I update My odometer reading if it’s incorrect?

Yes, update it on the EziMap Web Application Software or call us for help.